Our support centre has developed
over the last seven years to satisfy the huge demand in the UK for
technical based telephone or e-mail customer support.
We
work for large corporates and small businesses, but the service ethos is
the same. We provide a bespoke solution, which can mean anything from
problem solving over the telephone to managing the complete repair of a
piece of equipment.
This is how we work….
Our initial aim is to
understand the business processes, the product and the target audience.
Once we have that knowledge we can offer a competitive solution. We may
set up a technical help desk which allows us to rectify the majority of
problems remotely. However, should a problem persist, we have the
ability to pick from a variety of on-site maintenance solutions such as
"advance exchange", "return to bench" or
"on-site fix" in order to manage and annotate the call to a successful
conclusion.
Some of our clients like discreet
technical support, a seamless transition from them to us so the customer
believes they are dealing with the client. We may adopt our clients
technology or implement our own.
Whatever the solution, Seymour Hunter
will own the problem and provide technical customer support that will
not be beaten!
More Information:
For more information on our solutions,
please contact us or visit our main
web site.
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